CONTEXTUAL HELP AND SUPERVISED ACTIONS
Help inside the application, right when you need it
Dimpro Assist answers questions about the work you are doing in compatible applications. It explains the steps and, where an action is supported, prepares a proposal for you to review before confirming it.
- Suite users
- Technical and sales teams
- Planning teams and department managers
Benefits for your company
Get answers where questions arise
Ask about the screen you are working on and receive guidance related to its functions.
Move forward with a proposal you can review
For supported functions, the assistant prepares a draft so you can check the details before applying a change.
Your questions help improve the guidance
Feedback and unanswered questions help Vidrioservice review the content and publish more useful explanations.
What Dimpro Assist offers
Guidance for the application and screen
Explains functions and procedures using the documentation available for the product you are working in.
Conversation to clarify your request
Add clarifications and continue the conversation in context until you have defined what you need to do.
Proposals confirmed by the user
Can prepare specific actions, such as a product definition in Dimpro CW or an alert in VS.vista. The application validates the proposal and the user decides whether to confirm it.
Help with a clear scope
Distinguishes between explaining a procedure and preparing an action for execution. Available actions depend on the application, screen and permissions.
Reviewed improvements to answers
Questions without an adequate answer and negative feedback enter a review queue. Vidrioservice approves new knowledge before publishing it.
How it connects to the suite
- Dimpro CWSupports technical product definition and commercial tasks that allow assisted actions.
- Dimpro Prod and VS.cutHelps explain planning and cutting options using the context provided by each screen.
- VS.vistaPrepares analytical proposals and alerts for the cases the application already supports.